What is the difference between IPIVR5.0 and IPCCX5.0.
Basically I am looking for the following in IPIVR5.0:-
Basically I want to know:
1)whether I will have full fledged IVR(CRS functions)
2)support for database updation
4)Place outgoing call from IVR.
Is this IPIVR called unified IPIVR??