Direct transfer to VM box with Unity Connection

Answered Question
Nov 10th, 2008
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Hi All,

Does anybody know if it is possible to put a call directly to a user's voice mail box in Unity Connection 2.1(2)? I could not find the way to do it, the only option that I saw was the default one - to put the call to the extension, not to the VM box.

Thanks.

Correct Answer by mattcalderon about 8 years 4 months ago

This configuration will take place on the call manager side. The link is outdated and focuses on ccm 3.x but the configuration has not changed.


A basic summary is to create a CTI Route point and forward all to voice mail. The link will explain more in detail.


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

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Correct Answer
mattcalderon Mon, 11/10/2008 - 05:21
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This configuration will take place on the call manager side. The link is outdated and focuses on ccm 3.x but the configuration has not changed.


A basic summary is to create a CTI Route point and forward all to voice mail. The link will explain more in detail.


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

Alexander.Khlem... Mon, 11/10/2008 - 06:03
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Thanks a lot for this - it does work! I was looking for the solution on Unity side - it did not even come to my mind to look for it on CUCM side! :)

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