We have a situation whereby users in the corporate directory have a telephone number attribute prefixed by a site code (for international dialing)
Eg user extension 1000 appears in directory as 501000 (50 being the site code)
The problem being, using the auto generated attendant console directory puts an entry of "501000" in the directory but the users extension is actually 1000 so the BLF monitoring does not work.
I understand you can get around this using a modified and locally stored user directory or by uploading a modified directory to the call manager itself and turning off the "Directory sync period" so it doesnt get overwritten with an autogenerated file by CCM taken from the users themselves.
However, it would be nice to have a directory that automatically updates from the end user directory and discards the leading two digits (site code) so the BLF monitoring continues to work and a new directory does not have to be manually produced and re-uploaded every time a staff member joins or leaves.
Can anybody suggest how to acheive this? CCM version is 220.127.116.110-13
Thanks in advance