We have an IVR application that was updated. There is an option where the ICM sends back a label to the IVR to transfer connect the call to a vendor's toll free number. On the IVR prompting leg that was changed by the programmers the label only works about 2 out of 10 calls now. On the IVR prompting leg they didnt touch the same exact ICM label works 100% of the time like it has for the last 5 years. So is there any way I can prove that the IVR isnt dialing the digits I am passing? I called AT&T and they think the IVR is doing an extra "*" before the *8800XXXXXX the ICM passes but the IVR programmer says it isnt. Any ideas appreciated...have a great week!!!
I have this problem too.