I've to program the following solution and I'll like to know it will be feasible.
We're setting up a CCX on a CUCM and we need to program the following "feature":
We need an application that should be able to change the state (available, busy, etc) of the agent somehow in base an external event.
We're quite familiar with the JTAPI for the CUCM but we never have used for the Contact Manager. Some other way to do this?
Thanks in advance.