Unity Transfer and Background music

Unanswered Question
Nov 10th, 2008

Hello,

How do I turn on backgroup music on Unity while the caller is waiting for the call to be picked up by the next available agent?

For Example:

A call comes in and hits the CallHander on Unity and the user picks her options based on selections given by the CallHander. How do I enable the background music so the she can hear while she is waiting for the call to be picked up by the next available agent?

Thank you!

I have this problem too.
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