11-10-2008 05:46 PM - edited 03-14-2019 03:13 AM
Hi We have Cisco Application Administration - 4.5(2)_ IPIVR. I have uploaded new .XML file to play a prompt and while playing script pauses intermittanly. This happens only on one Server, even though script is exactly same on both the server
11-15-2008 10:14 AM
I think CRS is missing. To install Unified IP IVR, you must install Cisco CRS and select the Unified IP IVR product package during the installation.
The following URL may help you:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/installation/getting_started/with_ip_ivr/ivr501gs.pdf
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