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CVP comprehensive question

mohsin.kazi
Level 1
Level 1

‎11-10-2008 10:29 PM - edited ‎03-14-2019 03:13 AM

Hi,

We are currently using CVP 4.1 with ICM 7.2 on a Comprehensive model.

The components are split across two locations based on Redundancy over WAN concept.

Both the Main and the disaster location are equipped with Call+ VXML Servers with 70 Ports. The requirement here is to route the 71st call to the VXMLserver at the disaster locations.

Can someone suggest how this can be achieved.

Thanks in advance.

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0 Helpful
5 Replies 5

Not applicable

‎11-14-2008 02:14 PM

The VoiceXML transfers are invoked using the VoiceXML Studio's transfer element.

CVP Functional Deployment Models:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/4x/vp40func.html

Configuration and Administration Guide for Cisco Unified Customer Voice Portal:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp4_0/configuration/guide/cvp40cfg.pdf

0 Helpful

chris_harris
Level 1
Level 1
In response to

‎11-14-2008 08:24 PM

The external VXML application must not perform any call control.

0 Helpful

chris_harris
Level 1
Level 1

‎11-14-2008 07:57 PM

Are you using SIP or H323?

0 Helpful

Sethuramalingam Balasubramanian
Level 4
Level 4
In response to chris_harris

‎11-19-2008 03:05 AM

We are using SIP

0 Helpful

mohsin.kazi
Level 1
Level 1
In response to chris_harris

‎12-14-2008 11:01 PM

Hello Chris,

Any help of this would be really appreciated.

Thanks

Mohsin Kazi

0 Helpful
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