Sizing UCCX Servers (7825 vs 7845)

shanepresley · ‎11-11-2008

Are there any guidelines to help us size a Cisco Media Server for a Contact Center Express 7 application?

We will have an HA pair of servers, running a fairly simple voice application. There are 50 agents, max of 48 trunks (two T1s), as well as some web based chat.

One partner recommended 7825 servers. Another suggested we need 7845s. I couldn't find any Cisco docs to help me pick a server...but I'm sure they exist somewhere.

Thanks

Shane

Chris Deren · ‎11-11-2008

Review the SRND document for sizing information.

www.cisco.com/go/srnd

HTH,

Chris

Jonathan Schulenberg · ‎11-11-2008

The partner must use the Configuration/Ordering tool (a giant Excel document which performs all sizing calculations for them). This is *required* for it to be a supported implementation. I would recommend pointing your partner(s) to the following link:

http://www.cisco.com/en/US/partner/prod/voicesw/networking_solutions_products_genericcontent0900aecd80710427.html