I want to play a msg before call routed to DN

Answered Question
Nov 11th, 2008
User Badges:

I would like to play a “this call may be recorded” message before a call is sent to a DN. If possible I'd like all calls at a remote location to experience this whether they reach the auto-attendant on the main number or call a user direct via a DID.

We have a Unity Connections 1.2 - that will be upgraded to the latest version soon, and a CM 5.1 that will be upgraded to 7 soon.

Can an interview handler or Call Handler play the message and then pass the call on without caller input?


Correct Answer by Kenneth Mohammed about 8 years 6 months ago

A call handler will suffice. In the greetings portion of the call handler config, just set to send caller to a particular extension after the greeting is played and disable caller input on the call handler.


Hope that helped.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Kenneth Mohammed Tue, 11/11/2008 - 08:27
User Badges:
  • Silver, 250 points or more

A call handler will suffice. In the greetings portion of the call handler config, just set to send caller to a particular extension after the greeting is played and disable caller input on the call handler.


Hope that helped.

btmulgrew Tue, 11/11/2008 - 09:19
User Badges:

Kenneth is correct - a Unity CH will provide this functionality; something to be careful of, is the number of license ports on your CUC if you want all calls to be handled by it in the first instance.


Thanks

Actions

This Discussion