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voice recording ?

gmcleveney_2
Level 1
Level 1

Is anybody aware of voice recording software/application ? For example if somebody calls an extension the conversation needs to be recorded for legal/other purposes.

3 Replies 3

Brandon Buffin
VIP Alumni
VIP Alumni

If you're using Unity or Unity Express, there is a free feature called Live Record.

Unity

http://ciscounitytools.com/HelpFiles/LiveRecord405/LiveRecordAppNote.htm

Unity Express

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/administration/guide/voicemail/12advVM.html#wp1025665

There are also third party applications available for call recording.

Hope this helps.

Brandon

Thanks,

Any third party vendors for recording application that you know of?

Cisco CRS (IPCC) is capable of call recording. Here are a few others.

Witness

www.witness.com

Nice

www.nice.com

IPcelerate

www.ipcelerate.com

Hope this helps.

Brandon

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