11-11-2008 11:22 AM
Made a random click into CiscoWorks Assistant -> Workflows -> Server Setup (http://hostname:1741/cwa/serverSetup.do), but received the following error, after eons of "Collecting existing server information. Please wait....":
CWA025: Could not launch the workflow.
CWA engine may not be running.
Restart the daemon manager of the server:On Windows: 1. Enter net stop crmdmgtd 2. Enter net start crmdmgtd On Solaris: 1. Enter /etc/init.d/dmgtd stop 2. Enter /etc/init.d/dmgtd start If the problem persists, contact the CiscoWorks server administrator.
I don't see any proc resembling CWA engine in pdshow:
******* ***** ***
RMEDbEngine Program started - No mgt msgs received 11776
ANIDbEngine Program started - No mgt msgs received 11786
WlseUHIC Running normally 11806
CmfDbEngine Program started - No mgt msgs received 11807
CmfDbMonitor Running normally 11817
ESS Program started - No mgt msgs received 11818
MACUHIC Running normally 11820
UTLITE Running normally 11821
EssMonitor Running normally 11822
EventFramework Program started - No mgt msgs received 11823
SyslogCollector Program started - No mgt msgs received 11824
IpmDbEngine Program started - No mgt msgs received 11825
ProcSysBus Program started - No mgt msgs received 11835
OpsxmlDbEngine Program started - No mgt msgs received 11836
OpsXMLRuntime Administrator has shut down this server 0
CSDiscovery Never started 0
CSRegistryServer Running normally 11847
Tomcat Program started - No mgt msgs received 11848
TomcatMonitor Running normally 11873
Apache Running normally 11904
DCRServer Running normally 11905
CMFOGSServer Program started - No mgt msgs received 11947
CampusOGSServer Program started - No mgt msgs received 11951
EssentialsDM Running normally 11952
RMEOGSServer Program started - No mgt msgs received 11960
ICServer Running normally 11961
ConfigMgmtServer Program started - No mgt msgs received 11962
UTManager Running normally 11963
LicenseServer Program started - No mgt msgs received 11964
FDRewinder Never started 0
NameServer Program started - No mgt msgs received 11965
NameServiceMonitor Running normally 11991
EDS Running normally 11992
ANIServer Running with busy flag set 11997
UTMajorAcquisition Never started 0
EDS-GCF Running normally 12000
jrm Running normally 12001
CTMJrmServer Running normally 12002
ChangeAudit Program started - No mgt msgs received 12010
SyslogAnalyzer Program started - No mgt msgs received 12011
IPMProcess Program started - No mgt msgs received 12012
IPMOGSServer Program started - No mgt msgs received 12024
diskWatcher Running normally 12025
Solved! Go to Solution.
11-12-2008 11:02 AM
That's your problem. This file must exist, and have:
-rwxr-x--- 1 casuser casusers
If this file doesn't exist, it points to a bad installation, or post-installation corruption. You may be able to regenerate the Config.pol file by running dbpasswd.pl on the opsxml dsn. However, the /etc/opsxml/curl subdirectory will not be recreated. It would be better to reinstall CWA.
11-11-2008 11:29 AM
I see OpsXMLRuntime is not running. CWA.log is full of:
11/Nov/2008 14:05:13:953 INFO com.cisco.cwa.log.CWALog print - DB Connection s
uccessful
11/Nov/2008 14:05:13:968 INFO com.cisco.cwa.log.CWALog print - Database client
object is null!
11/Nov/2008 14:05:13:977 INFO com.cisco.cwa.log.CWALog print - Result of query
: SELECT RunningStatus FROM CWA_WFSession WHERE WFID=4 AND CurWFStepID=1 is:
sXML Status="Success">
11/Nov/2008 14:11:54:040 ERROR com.cisco.cwa.log.CWALog print - WFBackend: fail
ed to get details data
11/Nov/2008 14:11:54:042 ERROR com.cisco.cwa.log.CWALog print - SI could not ge
t data from opsxml
11/Nov/2008 14:11:54:108 INFO com.cisco.cwa.log.CWALog print - Result of query
: Select * from CWA_ResourceTable WHERE CWA_ResourceTable.ResourceID = '025' is
:
On Windows:
1. Enter net stop crmdmgtd
2. Enter net start crmdmgtd
On Solaris:
1. Enter /etc/init.d/dmgtd stop
2. Enter /etc/init.d/dmgtd start
11-12-2008 09:09 AM
What version of LMS is this? If this is Solaris, post the daemons.log. If this is Windows, post the OpsXMLRuntime.log. In both cases, post the NMSROOT/objects/wfengine/program/OpsXML.log.
11-12-2008 10:26 AM
LMS 3.1 on Sol 10.
less /opt/CSCOpx/objects/wfengine/program/OpsXML.log
OpsXML Server Starting at Wed Oct 22 13:30:07 2008
OpsXML Server shutdown at Wed Oct 22 13:33:04 2008
11-12-2008 10:39 AM
11-12-2008 10:51 AM
Please post the /opt/CSCOpx/objects/wfengine/program/logs/PolicyServer.log.
11-12-2008 10:58 AM
less /opt/CSCOpx/objects/wfengine/program/logs/PolicyServer.log
Starting Ops XML ...
Starting OpsXML Runtime
Version 3.4.0.3
Loading default Intent
Error reading file:/etc/opsxml/Config.pol
Provisioneer Main Bus is out of service
Wait Helper exited
Wait Helper exited
11-12-2008 11:02 AM
That's your problem. This file must exist, and have:
-rwxr-x--- 1 casuser casusers
If this file doesn't exist, it points to a bad installation, or post-installation corruption. You may be able to regenerate the Config.pol file by running dbpasswd.pl on the opsxml dsn. However, the /etc/opsxml/curl subdirectory will not be recreated. It would be better to reinstall CWA.
11-12-2008 11:12 AM
Thanks, I find it's a perms problem because I had to change the UID/GID numbers of casuser/casuseers post-install, which Sol 10 no longer updates the files to reflect, unlike Sol 8. Are there any other places LMS drops files into, other than these three: /opt/CSCOpx, /var/adm/CSCOpx, and /etc?
ls -al /etc/opsxml
total 32
drwxr-x--- 3 830071 9999992 512 Oct 22 13:29 .
drwxr-xr-x 60 root sys 4608 Nov 11 06:46 ..
-rwxr-x--- 1 830071 9999992 8472 Oct 22 13:35 Config.pol
drwxr-xr-x 2 830071 9999992 512 Oct 22 13:29 curl
11-12-2008 11:16 AM
No other places where files would be owned by casuser.
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