11-11-2008 08:38 PM - edited 03-15-2019 02:29 PM
Hi all, I have successfully installed CME GUI on my 2800 router and am able to navigate to the HTTP site (ccme.html), however, I am having trouble adding phones and extensions.
I have a DHCP server setup on the 2800 on its Voice VLAN and the phone has received an IP address, however, when I click "Add Extension" in the CME GUI, I get a "No extensions found" error. Also, when I click on the Add Phone button, I get a "No new phone to add" error.
I have enabled the "auto-reg-ephone" command as the following guide suggests - http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/gui/user/guide/cmegui_user.pdf - however that has not resolved the issue.
The IP Phone that I am using is a Cisco 3911 VoIP phone.
If anyone has any advice it would be much appreciated.
11-11-2008 08:58 PM
Hello
Connect the phone to the network, then you will be able to add it
and after adding the phone, it will ask u do you want to assign a number click yes and you will be able add a new DN
HTH
11-11-2008 09:05 PM
Hi, the phone is connected to the network. I have the 2811 connected to a 2960 which is connected to the 3911 (and providing it power via PoE).
The port between the 2811 and 2960 is configured as a trunk (and the 2811 has sub interfaces for each VLAN). The phone is in VLAN 100 and recieves an IP address from the DHCP pool on the 2811 and I am also able to ping the phone from the 2811.
In regards to the licenses for CME and the 3911, are they installed by default or do I have to manually install them?
11-11-2008 09:23 PM
Hi
Is the phone getting IP address? is it trying to register to CME? Has it downloaded the Load via TFTP?
Have you uploaded the load on to CME?
after you upload the firmware files in the telephony service config you need to run a command
load 3911 xxxx (where xxx is the load file name)
then you need to create cnf which will create the config file per phone
Let me know if this helps
11-11-2008 09:38 PM
Q. Is the phone getting IP address?
A. Yes
Q. Is it trying to register to CME?
A. I'm not too sure, but when I issue the "show ephone attempted-registrations" command, nothing comes up
Q. Has it downloaded the Load via TFTP?
A. I don't believe so
Q. Have you uploaded the load on to CME?
A. Yes
- You need to run a command
load 3911 xxxx (where xxx is the load file name) - There doesn't seem to be an option to do that -
Router(config-telephony)#load ?
12SP 12SP+ and 30VIP phones
7902 Cisco IP Phone 7902
7905 Cisco IP Phone 7905
7906 Cisco IP Phone 7906
7910 Cisco IP Phone 7910
7911 Cisco IP Phone 7911
7912 Cisco IP Phone 7912
7914 Cisco IP Phone 7914 14-Button Line Expansion Module
7915-12 Cisco IP Phone 7915 12-Button Line Expansion Module
7915-24 Cisco IP Phone 7915 24-Button Line Expansion Module
7916-12 Cisco IP Phone 7916 12-Button Line Expansion Module
7916-24 Cisco IP Phone 7916 24-Button Line Expansion Module
7920 Cisco IP Phone 7920
7921 Cisco IP Phone 7921
7925 Cisco IP Phone 7925
7931 Cisco IP Phone 7931
7935 Cisco IP Conference Station 7935
7936 Cisco IP Phone 7936
7937 Cisco IP Conference Station 7937
7941 Cisco IP Phone 7941
7941GE Cisco IP Phone 7941GE
7942 Cisco IP Phone 7942
7945 Cisco IP Phone 7945
7960-7940 Cisco IP Phone 7940/7960
7961 Cisco IP Phone 7961
7961GE Cisco IP Phone 7961GE
7962 Cisco IP Phone 7962
7965 Cisco IP Phone 7965
7970 Cisco IP Phone 7970
7971 Cisco IP Phone 7971
7975 Cisco IP Phone 7975
7985 Cisco IP Phone 7985
ata ATA phone emulation for analog phone
- You need to create cnf which will create the config file per phone
Q. How do I do this?
By the way, I have just logged in to the phone and I believe it is looking for the files you mentioned above - XMLDefault.cnf.xml and SEP001AA48F751A.cnf.xml
11-11-2008 09:54 PM
Okay
Now we know whats the problem. There is no 3911/3951 phone firmware loaded on your CME.
Please check the compitable firmware, download from Cisco website and then load it.
How do you do that?
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_l1ht.html#wp1033537
Check load (voice register global)
after this go to voice register global and then follow
SIP: Generating Configuration Profiles for SIP Phones
check this, it will help you create the phoneload files
HTH
11-12-2008 07:05 PM
Hi
Any update? Is it resolved?
Let me know
11-13-2008 03:41 PM
Sorry for not replying sooner, I was unavailable yesterday.
- There is no 3911/3951 phone firmware loaded on your CME
* I think you are correct, the firmware that I had was "SIP3951.8-1-1b.loads" , however, when I look at the compatibility matrix, it is saying I need "SIP3951.8-1-1.loads" - I will try loading that firmware and see if that resolves the issue, however I will be out of the office for most of today but I will definitely let you know the results once I have given the above a try.
Thank you very much for your assitance and the above links.
11-13-2008 07:42 PM
I tried to locate "SIP3951.8-1-1.loads", however, I was unsuccessful. I am assuming it got re built which is why I've got "SIP3951.8-1-1b.loads" - (I got my firmware from the cme-124-20T.zip
CME 7.0/4.3 files for IOS 12.4(20)T releases package).
So it would appear that I may have the correct firmware after all, however, I don't see why I can't load it. Do you have any other suggestions?
11-13-2008 09:12 PM
My apologies, I was originally trying to load the firmware with the "voice register global" command, however, when I used the voice register global" command, it worked. Thank you for your assistance.
The phone is still looking for an xml configuration file, can this be created through CME or does it have to be done via CLI?
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