CME / CUE AA transfer to voice mail

fossilev700 · ‎11-12-2008

CUE 2.1.3 I am attempting to transfer a call directly to voice mail. I have created a general delivery mail box 8607 with e164 # 28607. Our direct to voice mail pattern is 2.... My debugs indicate that the call is reaching the CME with the called number 4600. 4600 is the original operator extension.When 28607 is dialed from an IP phone it goes directly to voice mail properly. Also 8607 is only assigned to the general delivery mailbox. Is there a way to transfer a call directly to vm using the AA script?

Brandon Buffin · ‎11-12-2008

So, what happens when you try to transfer a call to voicemail? Can you post your config?

Brandon

fossilev700 · ‎11-12-2008

Direct transfers work properly

I can't post the complete config. But I can post sections. What sections do I need to post? I have attached the script we are using. The VoiceMailExt is being passed in as a parameter.

fossilev700 · ‎11-12-2008

telephony-service

load 7960-7940 P0030702T023

load 7914 S00103020002

load ATA ATA030100SCCP040211A

load 7941 SCCP41.8-2-2SR1S

load 7961 SCCP41.8-2-2SR1S

load 7936 cmterm_7936.3-3-5-0

load 7906 SCCP11.8-0-3S

max-ephones 90

max-dn 180

ip source-address 10.195.48.1 port 2000

max-redirect 10

time-zone 8

voicemail 5800

max-conferences 8 gain -6

moh flash:A_Little_Chronology2.wav

dn-webedit

transfer-system full-consult

secondary-dialtone 9

night-service code *1234

create cnf-files version-stamp 7960 Mar 18 2008 19:50:47

!

Brandon Buffin · ‎11-13-2008

Can you choose the dial by extension option from the script and enter 28607?

Brandon

fossilev700 · ‎11-15-2008

yes

singhcisco · ‎11-14-2008

Make a voice translation rule and you will not have to use E164 number.

voice translation-rule 2

rule 1 /^2\(.*\)/ /\1/

voice translation-profile Xfer2VM

translate redirect-called 2

ephone-dn 1

number 2....

call-forward all

translation-profile outgoing Xfer2VM

fossilev700 · ‎11-15-2008

I ended up opening a TAC case. There are database issues on the CUE preventing it from seeing all of the coniguration changes. I am upgrading the software next week to 3.1.2 and will post a follow up.

thanks for the responses,

Chris

fossilev700 · ‎11-18-2008

the issue was resolved by upgrading to CUE 3.1.2