Remote Monitor option not showing up CRS 4.5 Express Enhanced

Unanswered Question
Nov 12th, 2008
User Badges:

I have contact center express 4.5 enhanced and the option to setup a remote monitor isn't showing up. Isn't that supposed to be available in 4.5 enhanced? If so what might make it not show up?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
ivillegas Tue, 11/18/2008 - 12:01
User Badges:
  • Silver, 250 points or more

The Remote Monitoring application comes with IPCC Express Premium systems.

Check the bug:

CSCsd63079: Start Monitor: Remote monitoring is only supported in IPCC Express Prem


bschear Tue, 11/18/2008 - 12:49
User Badges:

Are there any monitoring options in express enhanced?

Jonathan Schulenberg Tue, 11/18/2008 - 18:01
User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

Yes there are. At a minimum it will offer "triggered" recording/monitoring when a Supervisor clicks the Monitor or Record buttons within Cisco Supervisor Desktop.


Remote Monitoring just allows you to listen to an agent or CSQ using a phone (instead of CSD) by calling a trigger for the rmon.aef script within the UCCX server.

bschear Tue, 11/18/2008 - 12:52
User Badges:

Here is from the item I read in the CRS 4.51 Administrator Guide. "The Remote Monitor hyperlink is available only if you are using Cisco

IPCC Express Enhanced or Premium license packages." It seems to indicate remote monitoring is supported with express enhanced.

Actions

This Discussion