Ciscoworks show useres id which they log a month ago as currently logged in, I am the only one logged to Cw but showing 5 other user id. how I can reset this wrong information. I have also created a new account with system admin privilege but when the person try to create custom layout for end host report," got a permission denied message" every other account with the same privilege able to create the custom layout except this one. deleted and created again still the same problem. thanks
I had assumed you mean you were seeing stale User Tracking data. This is why I said to reinitialize the ANI database. If you're seeing an additional admin session logged into LMS, this is most likely your System Identity USer (as configured under Common Services > Server >Security > System Identity Setup). If that is the case, then what you're seeing is expected.