Call recording requirement for night-service calls

Unanswered Question
Nov 12th, 2008

Hi All,

Need your help and inputs on this type of scenario:

Clients call our main number during business hours and they are recorded for QA purposes using a third party software (uses packet sniffer) and they work just fine.

After business hours, calls are forwarded to a night-service number (paging service) which is external and obviously, these calls can no longer be sniffed or recorded when calls are forwarded.

My question now is, is there any way wherein calls can be connected to the paging service by making the call appear like a transferred call from within our phone system (CME/CUE)?

I tried to make use of AA scripts to receive the calls and make AA dial or transfer the call but I still haven't had any luck.

Would greatly appreciate it if anyone else has an idea if this can be done or if this is supported?

Thanks

I have this problem too.
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