Unity Connection email integration

Unanswered Question
Nov 12th, 2008

Hi,

Can Unity Connection integrate with First Class email server and IMAP?

The documentation l have seen looks like the following can be configured -

https://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_setup/guide/2xcucus030.html

Creating and Configuring an Account in Apple Mail

Creating and Configuring an Account in Entourage

Creating and Configuring an Account in Eudora

Creating and Configuring an Account in IBM Lotus Notes

Creating and Configuring an Account in Microsoft Outlook

Creating and Configuring an Account in Microsoft Outlook Express

Creating and Configuring an Account in Netscape

Creating and Configuring an Account in Novell GroupWise

Creating and Configuring an Account in Opera

Creating and Configuring an Account in Thunderbird

Can any email server be integrated with Unity Connection and IMAP?

Thanks,

James

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Bradford Magnani Thu, 11/13/2008 - 07:20

James,

What you see is what you get. Those are the only supported configurations at this point in time :)

Brad

lindborg Thu, 11/13/2008 - 08:36

Just as a follow up here - on paper you can fire up any IMAP compliant mail application and point it at us. Unfortunately what folks call "IMAP compliant" is a pinch on the squishy side. So far every client we've tested has been just a _little_ bit different on how it handles deleted items, changes in the messaging index out from under us etc... so we can't ever make a blanket statement that any client we haven't looked at will work.

the world of "standards" is sometimes not so standard.

I'd suggest firing it up and testing it out - we'd certainly be interested in hearing your experince - you're not likely going to break anything, our IMAP interfaces are pretty "defensive" - it may not let you, say, delete a message cleanly or show you the updated status if you change it over the phone interface (i.e. toggle the urgent flag of a message in your inbox via the TUI) etc... but it's worth trying at any rate.

skilambi Sat, 11/21/2009 - 06:46

Jeff

We have a client who is experiencing high CPU issues connecting from Entourage to Uconn 7.X.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd17052

Now Uconn 7.X doesn't list Entourage as a supported IMAP client however Ucon 1 and 2.X did list it

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_setup/guide/2xcucus030.html#wp1049605

Is there any specific reason for the omission? Has this client been tested with Uconn 7.X?  Any suggestions on what maybe be causing this?

Thanks

Srini

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