I'm currently experiencing a problem when a supervisor (which has a webview reporting ID
in the active directory) tries to generate a Call Type report. It shows the following
"There are no items available, because you are not authorized to view this data or the
items have not been configured in the ICM and/or IPCC database.Contact your administrator
to confirm your authorization and the ICM and/or IPCC configuration."
The help file suggests me to check on the User's list under Security menu in Configure ICM.
I've tried looking at the in the AW configuration manager --> Configure ICM,
but I dont see any option for me to "choose Users from the Security menu."
I've also double checked under the <domain_name>_IPCC_Webview group, and this
supervisor domain login ID is inside this group.
Any advise on where i can start troubleshooting this problem is much appreaciated. Thanks.