11-13-2008 08:40 AM - edited 03-15-2019 02:31 PM
We have two CCM 4.1(3)clusters. In one cluster, when phone goes off-hook for 15 seconds and no digits are dialed, then proper annoncement plays and phone gets disconnected. But on another cluster, after 15 seconds of off hook status diconnection tone sounds and IP Phone displays External call. What can be the issue?
11-19-2008 10:48 AM
Does this happens for one phone only? Have you found any kind of event log errors or warnings on the CCM server on which the IP phone is registered?
11-19-2008 11:37 AM
a CUCM detailed trace can show exactly what is happening
HTH
java
if this helps, please rate
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