Unity Corporate Directory forwarding base on personal call rules (schedule)

philippe.cousineau · ‎11-13-2008

Hi Cisco,

I have a little question for you.

Regarding the needs of :

" the concept that we have some lawyer and receptionnist.

Scenario :

If a customer call from the pstn the corporate directory handler number, he's gona enter the name of the layer with is phone then, Pound key to reach the lawyer.

We want to forward this call to te recptionist group if this call is between 08:30 and 17:00, and regular call from the pstn straight to the DN of the lawyer can go straight to him. "

Is this concept possible with unity

?

How can we do that ?

-----------------------------------------

I have

Cisco Unity Connection

Version 2.1.0.9901-362

Cisco Unified CM

version: 6.1.1.2000-3

on different box...

thanks

irisrios · ‎11-19-2008

Yes it is possible with Unity. Cisco Unity Connection can transfer and screen your incoming calls according to rules you set up. Connection uses a personal call transfer rule to transfer particular calls to you according to caller identity, time of day, and your meeting schedule, or to other transfer calls to voice mail or to another phone number. You can set rules to transfer calls to a phone number, a series of phone numbers, or to an e-mail-based paging address. Additionally, you can set up rules to screen some or all of your incoming calls.

Managing Personal Call Transfer Rules to Handle Incoming Calls:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user/guide/2xcucug190.html

Cisco Personal Assistant FAQ:

http://www.cisco.com/en/US/products/sw/voicesw/ps2026/products_qanda_item09186a00801911b8.shtml