Need help in identifying the issue involving the following:
I have three CAD agents running IPCC Express 4.0 CAD 6.1(5)(Premium Version) Build 126.96.36.199. I am able to monitor & record all but one of the CAD's. This particular CAD phone is configured identical to the other two (Enabled PC Port & PC Voice VLAN Access) and is on the same VLAN and subnet as the other CAD's. And have ran Postinstall successfully. The only difference is this CAD is running from a MAC using "Parallels Desktop for MACs".
I'd appreciate any insight in resolving this issue.