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Wrong CUPC login status displayed

benoitb
Level 1
Level 1

‎11-14-2008 01:23 AM - edited ‎03-18-2019 09:59 PM

Hello,

I'm using CUPS7.0, and CUPC7.0.

I'm logged in CUPC, and if I go to Presence server administration webpages, in Presence viewer (User Management>End User>my user name), the login status for CUPC shows 'Logged Out'.

I cannot understand. This is also true for all other users.

This does not prevent the application to be operational, but I use ARC console, and I'm trying to integrate CUPS presence. And it seems I cannot get the presence information into ARC because of that wrong login status.

Any idea?

Regards,

Benoit

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6 Replies 6

DOUG DAVIDSON
Level 5
Level 5

‎11-14-2008 07:02 AM

Does you login user id have a space in it? If so that is the problem. I have the same issue the CUPS status of users.

I think it it supposed to be fixed in 7.0.4.

HTH,

Doug

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benoitb
Level 1
Level 1
In response to DOUG DAVIDSON

‎11-14-2008 07:26 AM

Unfortunately not, my user id is 'benoitb'. And all users have the same syntax.

It must be something else... hope someone had the same behaviour.

Thanks,

Benoît

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benoitb
Level 1
Level 1
In response to benoitb

‎11-17-2008 06:03 AM

Hello,

I found something perhaps interesting.

The user ID is exactly BenoitB with lower case (imported from LDAP in CUCM).

In presence viewer, if user ID is BenoitB and View from perspective of BenoitB, the login status is Logged Out.

If I type benoitb, the login status shows the green icon...

That's quite strange.

Rgds,

Benoit

0 Helpful

DOUG DAVIDSON
Level 5
Level 5
In response to benoitb

‎11-17-2008 08:14 AM

Based on your findings about the case of the userid I went back and looked into mine a little further and am seeing similar. I get different results is the case is upper or lower on the user ID.

Sounds like yet another bug with the viewer.

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tolya
Level 1
Level 1
In response to DOUG DAVIDSON

‎11-27-2008 09:51 PM

As I understand it's not a bug, it's a feature.

We've got the same problem and Cisco said that we have to use the same usernames in CUCM as in LDAP to be able to add users.

CUPC client will search in LDAP and return username from LDAP directory.

0 Helpful

bennieg
Level 1
Level 1
In response to tolya

‎02-17-2009 06:22 AM

Hi Guys

This issue is a bug in CUPS/CUCM somewhere - related to the case sensitivity of the usernames as you say

Check out Bug IDs: CSSsr41343 or CSCsv07585

Thanks

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