when call is routed to one of queues (CSQs), where in db_cra is it written?
For sure it is not in ContactCallDetail nor ContactRoutingDetail nor ContactQueueDetail.
What do I need this information for?
I'd like to be able to get information about queued calls still not handled by an agent. I do not like to get from RtICDStatistics or RtCSQsSummary, because these are just "replicated" tables. I 'm interested in getting data from the source.
We use uccx(ipcc) 5.0 | uccm 6.0.
Thanx in advance.