Queued calls information in uccx's db_cra

Unanswered Question
Nov 14th, 2008

IPCC UCCX

Hi,

newbie's question:

when call is routed to one of queues (CSQs), where in db_cra is it written?

For sure it is not in ContactCallDetail nor ContactRoutingDetail nor ContactQueueDetail.

What do I need this information for?

I'd like to be able to get information about queued calls still not handled by an agent. I do not like to get from RtICDStatistics or RtCSQsSummary, because these are just "replicated" tables. I 'm interested in getting data from the source.

We use uccx(ipcc) 5.0 | uccm 6.0.

Thanx in advance.

Y.

I have this problem too.
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