SPAN/RSPAN recording issue

Unanswered Question
Nov 14th, 2008

Good day.

We have problems with monitoring, record of conversations of agents. Record occurs by a traffic light principle.

For example,today i have been recorded agents "A,B,C".

Tomorrow there will be record ability for agents "C and D".

In what on yours there can be a problem???

I have this problem too.
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D_Lebedev Mon, 11/17/2008 - 23:05

Hi Joel.

Yes,it was working fine before,since september 2007.

I've faced with this problem only a week ago.

The Call Centre's installer confirms it's the network issue.

But no changes were made since 2007.

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