SPAN/RSPAN recording issue

D_Lebedev · ‎11-14-2008

Good day.

We have problems with monitoring, record of conversations of agents. Record occurs by a traffic light principle.

For example,today i have been recorded agents "A,B,C".

Tomorrow there will be record ability for agents "C and D".

In what on yours there can be a problem???

joel · ‎11-17-2008

Was this working before and stopped working now?

check the show vlan and show vlan remote-span to check if rspan is setup right..

D_Lebedev · ‎11-17-2008

Hi Joel.

Yes,it was working fine before,since september 2007.

I've faced with this problem only a week ago.

The Call Centre's installer confirms it's the network issue.

But no changes were made since 2007.