Synchronizing LDAP Contacts

Unanswered Question
Nov 14th, 2008

Hi all,

Can Microsoft AD contacts be synchronized with CUCM6.0.1? We are synchronizing users and were previously syncing contacts but this mysteriously stopped working. Do contacts sync by default or is there a setting somewhere that needs enabling?


I have this problem too.
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jamieparr Thu, 11/20/2008 - 08:21

I know that Microsoft AD is supported.

What I want to know is if contacts as well as user accounts can be synchronized in to the corporate sirectory.

Ayodeji oladipo... Thu, 11/20/2008 - 08:25


As long as the users/contact have the telephone id filled in, they can be syncronised. In the past I have only seen where AD users are synchronized.

jamieparr Thu, 11/20/2008 - 08:27

Thanks for the info. Like I said we had it synchronizing before, all of a sudden it stopped working.

Can't figure out why, not sure where we should start looking

jamieparr Thu, 11/20/2008 - 08:35

Yes we automatically sync every 6 hours and perform manual syncs when we need to bring in newly added users qucikly.

Ayodeji oladipo... Thu, 11/20/2008 - 08:53

There are 2 things you may want to try.

1. Check the user defined in the LDAP manager distinguisher name and its password

2. Try a manual re-sycn to see if it works.

You may want to change the user first and see what happens...

3. You may also want to restart the dirsync service in callmanager

jamieparr Thu, 11/20/2008 - 08:55

I have tried all these things, nothing seems to bring back our config to the way it was.

Thank you for your suggestions


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