DFM Devices stuck at 10%

Unanswered Question
Nov 14th, 2008

I have an issue with about 340 devices stuck at learning state.


I have removed .Net 2.0 and 3.0 framework


I am running LMS 3.1 with DFM 3.1.0, I have already re-initialized the DFM database but

the devices are still stuck at 10%


Here are the steps I took to re-initialized database.


To reinitialize the DFM 3.0.x databases do the following:


NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=dfmInv dmprefix=INV


NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM


NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=dfmFh dmprefix=FH


Delete NMSROOT\objects\smarts\local\repos\icf\DFM.rps and DFM1.rps.


Please help this is a new server that put into production last night.



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Joe Clarke Fri, 11/14/2008 - 08:51

Make sure there server's fully-qualified domain name is resolvable. Also, post the output of pdshow.

dionjiles Fri, 11/14/2008 - 09:09

C:\>nslookup hwpmg608.corp.citistreet.org

Server: hwpdc500.corp.citistreet.org

Address: 172.18.18.100


Name: hwpmg608.corp.citistreet.org

Address: 172.18.20.11


Is this is what you asking for?



Joe Clarke Fri, 11/14/2008 - 09:35

This assumes that hwpmg608.corp.citistreet.org is the name that shows up under My Computer > Properties > Identification. If so, then this is fine.


The pdshow also looks good. Please post the NMSROOT/objects/smarts/local/logs/DFM.log and DFM1.log as well as the NMSROOT/log/dfmLogs/TIS/TISServer.log.

Joe Clarke Fri, 11/14/2008 - 10:26

DFM still thinks your hostname is HWPMG900. Did you reboot the server after making the hostname change?

dionjiles Fri, 11/14/2008 - 10:33

I sure did several times since last night around 6 or 7. How can I fix this?

Joe Clarke Fri, 11/14/2008 - 10:35

Shutdown Daemon Manager, then delete NMSROOT\objects\smarts\local\repos\broker\broker.rps. Then restart Daemon Manager. This assumes that the COMPUTERNAME environment variable as seen in the output of the DOS SET command shows the correct hostname.

dionjiles Fri, 11/14/2008 - 11:40

I just performed those steps....so should I give it a hour or so to check back on it?


Looks like they are at 10% now....

Joe Clarke Fri, 11/14/2008 - 11:59

Depends. What does the DFM.log say now? If the error about the old hostname has gone away, then I would give DFM some more time, else there is still a problem.

dionjiles Fri, 11/14/2008 - 12:13

Looks like hwpmg900 is still being a pain.....I will have to re-initialize the database I assume now.

Joe Clarke Fri, 11/14/2008 - 12:15

No. Please post the output of "pdreg -l DfmServer" as well as the NMSROOT\lib\classpath\md.properties file, and the output of SET from a DOS prompt.

Joe Clarke Fri, 11/14/2008 - 14:33

Change the value for the SM_BROKER environment variable under the system control panel, then reboot. The value should be:


HWPMG608:9002

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