Unity 5.0 Call FWD Route Rule Schedules do not work.

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Nov 14th, 2008
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Anyone know why I would be unable to create a custom schedule for a CallFWD Routing rule and it will always disregard the rule and go straight to Unity Opening Greeting?


I have a route point 3202 CFWDall to a CFWD Routing Rule identified by "Dialed Number (DNIS)" in unity 3202 and a specific time schedule no matter what I do it will not forard to my Call Handler. It will go to the Unity Opening Greeting.


Any ideas?



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Bradford Magnani Fri, 11/14/2008 - 09:13
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Have you tried eliminating the schedule piece of it? You can check Call Viewer too and see how it's being presented to Unity; either "fwd" or "direct", calling # etc. Then you can determine what type of routing rule you'll need to configure (forward or direct).


Hope that helps,

Brad



ranpierce Fri, 11/14/2008 - 09:14
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can you send a scren shot of the call routing forwarding page?


There are many things it could be.


Randy

TODD BERGMAN Fri, 11/14/2008 - 09:26
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OK, what I have done is set to always and adjusted the Call Handlers Schedule to operate against my time zone offsets this work just fine. I wonder why they offer a schedule for the Forward Routing Rule it totally disregards the rule if the schedule is altered from always.




Bradford Magnani Fri, 11/14/2008 - 09:52
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Cisco just started posting ESes available for download for Unity, the latest one they have posted is ES57 if you want to download and run it yourself to avoid opening a TAC case:


Voice and Unified Communications > Cisco Unity Version 5.0 > Unity System Software > 5.0(1)ES57


Make sure you take a look at the Readme as well.


Hope this helps.

Brad

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