OS error logs of CUCM 6.1

rv_viji · ‎11-16-2008

From where can I view the error log files of the OS in CUCM 6.1...

I'm getting an error in my CUCM 6.1 as below and I want to check the cause for the same....

"One or more system calls or files have changed resulting in a parsing error. Please review the Cisco Unified Communications OS Platform API logs"

So from where can I review the API logs???

allan.thomas · ‎11-16-2008

This is possible through the RTMT application plugign, see the following description in the CUCM serviceability guide:-

Trace Collection

Use Trace and Log Central, an option in the Cisco Unified Communications Manager Real-Time Monitoring Tool, to collect, view, and zip various service traces and/or other log files. With the Trace and Log Central option, you can collect SDL/SDI traces, Application Logs, System Logs (such as Event View Application, Security, and System logs), and crash dump files.

Taken from this CUCM Serviceability Guide:-

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_1_1/admin/satrades.html#wpmkr1094020

Also take a look at this information from the RTMT administration guide 6.1, particularly the section Configuring Trace and Log Central in RTMT.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_1_1/rtmt/rttlc.html#wp1104557

Hope this helps

Allan.

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