- Bronze, 100 points or more
We are currently running 7.0.2 with an Ingress Gateway, VXML Gateway, Gatekeeper and CallServer. We can successful bring calls into CVP through the Ingress and perform prompt/collect/etc as needed via microapps. However, when we attempt to outdial a call using an ICM label to an offnet phone (cell, landline, etc), the call disconnects after approx 7 seconds, everytime. The outbound traffic is being routed back out the Ingress Gateway ports which have been provisioned for outbound. This was apparently not a problem prior to the upgrade of the system from 3.x to 7.0.2. Any ideas? We have the exact same deployment in another location and all seems well when we perform the same scenario. It's almost as if the Gateway is not detecting the connect when the call connects to the Called Party and then eventually just disconnects the entire call. However, I guess it could be the CallServer somehow not cleanly relinquishing control of the call? Thanks for any input you may have.