CUOM 2.0.3 problem

Answered Question
Nov 16th, 2008

I added my CUCM as a seed device, it seems that it cant spread the seed.I couldnt add in the ip phones. Another thing is that the CUCM i have added, the "Device Capabilities" is "UnknownMDFType". Can anyone help me with this? Thanks

Correct Answer by spaladug about 8 years 2 months ago

CUOM 2.0.3 does not support CUCM 7.0 (only up to 6.1) and that is why you are seeing "UnknownMDFType".


CUOM 2.1 does support CUCM 7.0(1)

http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/2.1/device_support/table/OMdvs21-sdt.html#wp52236


The IP phones will automatically be discovered once the CallManager is discovered since CUOM uses snmp queries to the CUCM to discover the phone information.


VMWare instances of CUCM that I have seen do not respond to the snmp object sysobjectid properly and that is why CUOM does not recognize them as MCS servers and therefore does not recognize them as CUCMs.

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mchin345 Fri, 11/21/2008 - 14:08

Verify the IP Phone is supported on your CUCM version. The Devices report displays a device's capability as “UnknownMDFType” when the device is not supported by Operations Manager.


melvin1988 Mon, 11/24/2008 - 00:28

The device displays a device's capability as “UnknownMDFType” is the CUCM, not the IP phone. Is it because my CUCM version is not supported?I currently using 7.0.1.11000-2. I'm able to downgrade to version 6.1. Are these versions supported by CUOM?

melvin1988 Tue, 12/02/2008 - 20:28

my CUCM is running on VM, is this the reason that makes the CUOM device's capability as "UnknownMDFType"?

miheg Wed, 12/03/2008 - 04:35

I heared I guy from cisco say that this doesn't work because the VM doesn't always return the same SysObjectID which could be the source of your problem.


You can try that yourself.


I however do have a cluster with a publisher and a subscriber that are both on a VM and both are fully discovered by CUOM and appear in the "All devices" view in the Service level view.


CUOM however refuses the discover the cluster, while it see the clusters on real machines....


Cheers,


Michel

Correct Answer
spaladug Sun, 12/14/2008 - 23:35

CUOM 2.0.3 does not support CUCM 7.0 (only up to 6.1) and that is why you are seeing "UnknownMDFType".


CUOM 2.1 does support CUCM 7.0(1)

http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/2.1/device_support/table/OMdvs21-sdt.html#wp52236


The IP phones will automatically be discovered once the CallManager is discovered since CUOM uses snmp queries to the CUCM to discover the phone information.


VMWare instances of CUCM that I have seen do not respond to the snmp object sysobjectid properly and that is why CUOM does not recognize them as MCS servers and therefore does not recognize them as CUCMs.

melvin1988 Mon, 12/15/2008 - 17:53

THANKS A LOT spaladug !!! I have been looking for help for a long long time, finally someone can guide me to the right path! By the way, do you know when CUOM 2.1 releasing? Or it is already release?

melvin1988 Fri, 12/26/2008 - 00:19

Hi spaladug, recently I have installed the new version of CUOM and I have install the CUCM onto a physical. However, I still having the same problem. When i add my CUCM into CUOM, the device type is still "UnknownMDFType". All the services in CUCM that are stated on the instruction manual, I have them all enabled. Is there anything that I have missed out during the process of installation/adding device into the CUOM? Please advice. Thanks a lot =]

spaladug Fri, 12/26/2008 - 00:40

Try rediscovering it by going to modify/delete devices under device management. If that doesn't work then you will need to open a TAC case so we can troubleshoot that.

melvin1988 Fri, 12/26/2008 - 00:52

I have done that too, but it still doesnt work. How m I support to open a TAC case?

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