IPCCX Agents going Not Ready State Automatically

Unanswered Question
Nov 16th, 2008
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Hi,

Customer using IPCCX 5.0 Premium,

The problem they are facing is, the agents are going to "not ready state" automatically from the ready state and there is no specific time interval when this issue occurs.

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david.macias Mon, 11/17/2008 - 05:57
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Is it only one phone or is it all agents? Is that phone part of the jtapi user? Is that phone in the right CSS?


david

ali.kondeth Mon, 11/17/2008 - 23:04
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its affecting all agents, all phones are part of the jtapi user.agents resides in same css


Nicolas Mansour Tue, 11/18/2008 - 11:59
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Hi Ali,

I had the same issue, it turned out that the CTI ports have a CSS that can't call the phones. So the scenario is as follows, the call comes in.. gets routed to an agent rings once and then automatically goes to the not ready state.



Please rate this if you found it was helpfull.

Nick.

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