IP Phone reloads

Answered Question
Nov 17th, 2008
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I have a call manager solution and a poe switch.IP phones reloads frequently i changed the switch with a new one but the same thing.Can you help?

Correct Answer by tim.giles about 8 years 4 months ago

Oh, ok, I thought this might be a switch issue from your description but it sounds like a CCM one?


Are there any event logs before the failure that indicate a problem (try and identify if this is a software or hardware problem)?


Also, have you monitored the performance of the server (memory, CPU, disk space)?


If the server crashes, try and look through the DR Watson logs (START > RUN > DRWATSON then enter), they may help you find the cause of the problem...

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tim.giles Mon, 11/17/2008 - 03:38
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Hi,


How are your switches configured. Post the config and we'll take a look to make sure there are no problems with it?


Does the switch reload causing the phones to reboot or is it over-utilized?


Tim

kolawole1 Mon, 11/17/2008 - 09:54
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i am using a catalyst 500 Express i could not get console or telnet access to it.But in the event log of the call manager i got the following message:

source:eventlog;event ID:6008;


Description:The previous system shutdown at 10:58:15 AM on 10/14/2008 was unexpected.

Help.

Correct Answer
tim.giles Mon, 11/17/2008 - 10:48
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  • Silver, 250 points or more

Oh, ok, I thought this might be a switch issue from your description but it sounds like a CCM one?


Are there any event logs before the failure that indicate a problem (try and identify if this is a software or hardware problem)?


Also, have you monitored the performance of the server (memory, CPU, disk space)?


If the server crashes, try and look through the DR Watson logs (START > RUN > DRWATSON then enter), they may help you find the cause of the problem...

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