Solved: Campus Manager 5.1.1 IP Phones only show as End Hosts

troymaki · ‎11-17-2008

I can not get CW to recognize our IP phones. I upgraded Campus Manger to 5.1.1 and that did not help. I need to know how to get my call manager to show up in the topology report. I think once that is working, the phones will show up.

Joe Clarke · ‎11-17-2008

Your CCMs must have SNMP configured, and they must be SNMP reachable from the LMS server. When that is working, the CCM will show up green as an Application Server on the Campus Manager topology map. Once that is happening, you need to run a new UT acquisition to pull the IP phone details.

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Joe Clarke · ‎11-17-2008

Your CCMs must have SNMP configured, and they must be SNMP reachable from the LMS server. When that is working, the CCM will show up green as an Application Server on the Campus Manager topology map. Once that is happening, you need to run a new UT acquisition to pull the IP phone details.

troymaki · ‎11-17-2008

Thanks, it's working now. I had to add the SNMP RO community string to CCM. Will the phones continue to show up under End Hosts or just under IP Phones?

Joe Clarke · ‎11-17-2008

They should show up under both. All phones must first be an end host. Then, the phone data is pulled from the ccmPhoneTable from the CCM.

troymaki · ‎11-17-2008

Thanks for the help!