I have tried to install CSA 6.0 a few times and it crashes on "Unable to load patch information into database. setup will now abort". can anyone tell me why this keeps happening. I have installed 5.2 just fine but I want to use 6.
If you encounter problems with installing or uninstalling the CSA, perform the following tasks:
â¢ Verify that you rebooted the server.
â¢ Verify that the Cisco Security Agent service is not disabled and that its Startup Type value is
â¢ Obtain the installation logs from :\Program Files\Cisco\CSAgent\log. Review the
Cisco Security AgentInstallInfo.txt and driver_install.log files.
â¢ For installations, verify that you installed the Network Shim. The driver_install.log file should state
that csanet2k.inf installed. If the Network Shim is not installed, uninstall the Agent and then install
the Agent again.
â¢ Verify that you did not use Terminal Services.