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Red light doesn't flash after received the call or vm

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xzjleo2005
Level 1
Level 1

‎11-17-2008 10:01 PM - last edited on ‎03-25-2019 06:57 PM by Community Manager

Hi

The red light doesn't flash on our 7941 and 7961 after a missing call come or leave a voice message. Does anyone could show me how to troubleshoot or should I configure anything on CUCM and Unity?

CUCM version: 4.1

IP phone firmware: SCCP41.8-3-3S

Thanks. Leo

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tim.giles
Level 4
Level 4

‎11-18-2008 01:16 AM

Hi,

I've attached a troubleshooting guide for MWI problems. Make sure the on/off triggers are set in CCM and the ports are configured properly in Unity.

Solutions for Cisco Unity Message Waiting Indicator Problems:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080711ae3.shtml

Cisco Unity Troubleshooting Guide - Message Warning Indicators (MWI's):

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/troubleshooting/guide/ex/tsg_0500.html

Does it work for all the other phone models?

Please rate useful posts...

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phartl
Level 1
Level 1
In response to tim.giles

‎11-18-2008 01:21 AM

It could be a restriction problem ! Be shure you have the MWI Ports in the right Partition/CSS

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5 Replies 5

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tim.giles
Level 4
Level 4

‎11-18-2008 01:16 AM

Hi,

I've attached a troubleshooting guide for MWI problems. Make sure the on/off triggers are set in CCM and the ports are configured properly in Unity.

Solutions for Cisco Unity Message Waiting Indicator Problems:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080711ae3.shtml

Cisco Unity Troubleshooting Guide - Message Warning Indicators (MWI's):

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/troubleshooting/guide/ex/tsg_0500.html

Does it work for all the other phone models?

Please rate useful posts...

0 Helpful

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phartl
Level 1
Level 1
In response to tim.giles

‎11-18-2008 01:21 AM

It could be a restriction problem ! Be shure you have the MWI Ports in the right Partition/CSS

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xzjleo2005
Level 1
Level 1
In response to phartl

‎11-18-2008 09:14 PM

Thanks. I change the CSS configuration and now the red lamp will turn on when receiving message. But can the red lamp will be turn on as well when there is a miss call?

Leo

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phartl
Level 1
Level 1
In response to xzjleo2005

‎11-18-2008 11:13 PM

No, the MWI will be triggered by the uniy or unity connection ! patrick

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xzjleo2005
Level 1
Level 1
In response to phartl

‎11-19-2008 02:19 PM

Understand, thanks.

Leo

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