Release a specific call from conference

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Nov 17th, 2008
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CC Agents are finding difficulty with conference calling. When agents receive a call from customer for TPIN creation, agent would conference the call with '1805' where customer is required to enter TPIN. At this point of time, after TPIN creation, agent would like to continue speaking to customer thereby dropping the call made to IVR(1805). For the same, agent tries to release call and whole call is getting disconnected.

Is there a way to just drop only the call made to 1805 during conference and retain customer call, so that agents can speak to customer further.


Soman Nair.

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Rob Huffman Tue, 11/18/2008 - 07:04
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Hi Soman,

The conference controller (Agent) can drop the last conference participant (1805) from the conference by pressing the Remove Last Conference Party (RmLstC) softkey on the Cisco Unified IP Phone. You will generally have to press the More Softkey first depending on the Softkey layout.

Hope this helps!


somannairv Tue, 11/18/2008 - 12:38
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Thx Rob.. I have had a chance to look around n make few tests. I found that agent can release call by going to IP Phone > more > ConfList > select appropriate call n click Remove. This would retain the cal between agent n customer.


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