Failover to PSTN not working

Unanswered Question
Nov 18th, 2008


Can you help me with my problem? I have setup a DN that when called from outside the office, the call will be forwarded to Cisco MeetingPlace via on-net and when the WAN is down, the call will failover to PSTN (off-net). When I called the DN from outside but within the Philippines, on-net and off-net is working perfectly. However, if a colleague from abroad dials the same number and the WAN is down, the call doesn't failover to PSTN.

Please advice.

Thank you,


I have this problem too.
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gogasca Tue, 11/18/2008 - 20:42

Can you please clarify more the type of GW,s CCM version and path when doesnt work.

rickyhadlocon Tue, 11/18/2008 - 21:21

Thanks for your reply.

I'm using CM 5.1(3c) and using a 3845 GW for inbound and another 3845 GW for outbound.

The part that doesn't work is, when someone outside the Philippines dial a DID (e.g. 63 2 999-1234) and WAN link is down. The call should failover to my outbound GW and dials another number but isn't. I just hear a beep sound.

If the call is from within the Philippines even the WAN is down, failover is working

Hope this clear things up.


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