We have a testbed setup with follwing components...
icm - 7.2 (duplexed)
cucm - 6.1 ( cluster of 3, 1 pub & 2 sub )
crs - 5.0 (load balancing)
Presently agent login with customized windows application which has been integrated with the ctios server, but Customer wants agent login through web application. Please tell me any additional components are required from Cisco, any changes required in the existing contact centre setup.
Please help us.