We're running Cisco Callmanager V.4.3 which is attached to a "Cycos" UMS-system.
On the CCM we're having several hunt-groups which contain phones as well as answering- or fax machines.
For one hunt-group now I'd like to replace the current answering machine by a voice box on the UMS.
For testing purposes I kept the device with it's line on the CCM and simply added a directory number at "Forward All" so that all calls are forwarded to the voice box instead off the answering machine itself answering the calls.
Now we're having the following scenario:
- When calling the directory number (here: -560) directly, the voicebox immediately answers the calls (forwarded calls)
- When calling the -560 directly with attached answering machine (noforwarding to voicebox), the device itself answers the calls
- When calling the hunt group the attached answering machine answers the calls after the hunt-group members have been skipped
- When calling the hunt-group without attached answering machine (call forward to voicebox) the call is aborted with a fast busy tone
Why does that happen ?
Why isn't the call (via the hunt-group and it's members) being forwarded to the voicebox as being set in the line details on the CCM ?
I hope my explanation is not too complicated to understand and maybe someone of you might have an answer for this.
It really would be helpful !!! :)
Thanks in advance so far !