I have a problem with my Unity 4.0(2) system that started when I applied updates using the Cisco Unity Server Update Wizard. The system is a Windows 2000 server with Exchange 2000 on box, running Unity 4.0(2). Since applying the updates my Unity system no longer delivers messages from external callers to my subscribers. However, internal messages are delivered just fine. Every time the sustem tries to deliver an external message I receive the following error in my Windows Application Event Log: A message was moved to failed directory on line 572 of e:\views\Unity18.104.22.168\un_Conv3\UnityUMR\AvUMRSyncSvr\UMRThread.cpp 0x00001624
I have used the latest dbWalker, and it found no errors. I have re-ran the latest Permissions wizard, and I have re-ran the Message Store Configuration Wizard all to no avail. I opened a TAC case, but they didn't feel that this issue could have been created by the update wizard, so they had me re-run the Permissions Wizard. Now that I have done that, I cannot get back in touch with my engineer.
Does anyone have any idea what would cause external messages to fail to be delivered while internal messages work fine?
Any help would be greatly appreciated.