7912 phone directory button can't access corperate directory

Unanswered Question
Nov 19th, 2008
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I have CM6.1 system and all phones can access corperate directories except 7912 phones. When press directory button to access corperate directory, get message says "service unavilable". If anyone knows how to trouble shooting this, please help.

Thank you in advance!


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nathan.a.reeves Thu, 11/20/2008 - 06:06
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Try updating your URL's in CCM Enterprise parameters so that they use IP addresses instead of DNS FQDN's. I've got some memory of there being dns issues on some of the phones.

That is the URL's for the directory and services etc.

shzhang Thu, 11/20/2008 - 07:37
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Thanks for your into. I already have IP address in URL field. This problem only apply to 7912 phones, all other phones on CM are fine. I think there must be some special configuretion for 7912 to make this work, but I just not find any docu or instruction yet.


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