MOH for incoming calls

Unanswered Question
Nov 20th, 2008

We are currently running CCM 5.1 on a network with about 40 cisco IP phones. MOH works perfectly for transfers within the network. However, for incoming calls, all you hear are 3 beeps that keep re-occuring. How do we activate MOH for external calls on hold?

I have this problem too.
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rob.huffman Thu, 11/20/2008 - 05:32

Hi Rachel,

It's hard to say without knowing a few more details, but I would check that you have assigned a MRGL to the Gateways;

Here are some docs that may help :)

If you go through the step by step for CCM 5.1(x) MOH, you will probably find the issue;

Media Resources Interactive Voice Network Configuration Example

CallManager Music on Hold Frequently Asked Questions

Let us know,



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