CUPC on phone status

Unanswered Question
Nov 20th, 2008

CUCM 6.x, cups 7.x and cupc 7.x.

When we mnually change status on a cupc client it updates the status on other clients(within their contacts).However if I pick up the phone I do not see status updates (i.e I woould expect to see busy or on the phone). ACL's are set to all. Tried most of the suggestions re this issue on other posts.Cheers, Jeff

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jeff.singh_2 Tue, 11/25/2008 - 10:28

thanks for the reply, no not using EM - re applied all the config again and this time worked fine ??? can't explain it - config was as originally input but this time it worked. Thu, 11/27/2008 - 19:22

Check SIP trunk configuration on CUCM. It may have DNS name instead of IP address and your CUCM server doesn't have DNS servers configured. Try to change it to IP address and restart SIP trunk.


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