TAPS Error

Answered Question
Nov 20th, 2008
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I dial the TAPS DN and hit 1 for English, type the DN in twice as stated and get the following error message, "Extension is already in use".


any ideas?

Correct Answer by mciarfello about 8 years 5 months ago

TAPS doesn't like shared lines, so on the shared line, fill in a unique external phone mask, then type that in when it asks for the extension. (Or maybe it asked for the regular extension first, then the full 10-digit number which is the external phone mask.) I forgot.


This is because TAPS doesn't know what phone you intend to configure. Maybe they could improve it in the future to ask for the last 4 of the MAC address of the phone you are currently at or something.

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iptuser55 Mon, 11/24/2008 - 02:55
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I`ve come across this and the only solution was to reuse another number- not perfect as we were only using it for a roll out it did not cause problems, Maybe try deleting the number

Correct Answer
mciarfello Fri, 11/28/2008 - 22:12
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TAPS doesn't like shared lines, so on the shared line, fill in a unique external phone mask, then type that in when it asks for the extension. (Or maybe it asked for the regular extension first, then the full 10-digit number which is the external phone mask.) I forgot.


This is because TAPS doesn't know what phone you intend to configure. Maybe they could improve it in the future to ask for the last 4 of the MAC address of the phone you are currently at or something.

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