remote site is getting busy tone when calling trigger

Unanswered Question
Nov 21st, 2008

Hello gurus,

we are using UCCX 5.0.2 with CUCM 6.1.2.

Trigger is working ok when dialing locally and for those sites which are connected using Inter cluster trunk but when remote site dial it (which is hosted off the HQ), we are getting busy tone. The remote site is dialing and hitting the translation pattern which strips off the HQ location code and then add the location code for the remote site as prefix. I'm getting following error in MIVR logs "JTAPICallContact[id=108,implId=7033593/2,state=STATE_REJECTED_IDX,inbound=true,App name=TEST_SCRIPT,task=null,session=42000000115,seq num=0,cn=79100,dn=79100,cgn=14778,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=79100,route=RP[num=79100],TP=null at Fri Nov 21 09:56:14 EST 2008,Queue Time=5000

71677: Nov 21 09:56:19.831 EST %MIVR-SS_CM-7-UNK:ICDContactAdapter 108 : ContactRejected received for App FW contact 108, iefSourceContact is 40588025 [7033593/2] (98)"

We are using G711 codec throughout the company so transcoding can be easily ruled out

Any help will be highly appreciated.

Thanks in advance

I have this problem too.
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g-georgiou Tue, 02/22/2011 - 03:15


Have the same issue here, running v8.02 on UCCX and UCM. Did u manage to solve this and how.




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