CTI RP to Voicemail Issue

Unanswered Question
Nov 21st, 2008

I have DNs configured in CM 4.2 that forward to CTI RPs which basically point directtly to Unity Voicemail boxes. When I dial these DNs they forward to each other correctly until they get to the RP which is configured to forward directly to VM. Instead we get the "Hello, Cisco Unity Messaging System ..." instead of the VM of the RP number.

Also- In CM, my Find and List CTI Route Points shows status "Not Found" with no IP Add. Is this normal?

Will rate posts.

Thanks!

Mike

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mparella Fri, 11/21/2008 - 10:49

Randy, Thanks. I am not seeing where it talks about settign up CTI Route Points in the doc you sent.

I can call the Directory Number of the Route Point directly (example 3444 - VM) and get to VM, but cannot get VM from a forward. (example 3443 fwds to 3444 - no VM) I am not sure why or how to further troubleshoot.

ranpierce Fri, 11/21/2008 - 11:47

hi you set it up on the line of the phone,

check the forward to vm check boxes. sounds like on line 3443 you have 3444 typed in instead of checking forward to vm. make sure the correct vm profile is checked on that line too.

Randy

Jaime Valencia Fri, 11/21/2008 - 17:16

ok, this is the original behavior and is WAD, Unity uses the original called number to select the VM box by default, not the last redirecting number.

CTI RP only register when associated to a user that manages a JTAPI app

Route Forwarded Calls by the First or Last Redirecting Number

Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.

Note the following:

This option requires Cisco Unity-CM TSP 8.1(2) or later.

This option is not supported by integrations through PIMG units.

This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371

Call Information Exchanged by the Phone System and Cisco Unity

The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:

•The extension of the called party.

•The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).

•The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.

Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):

•Called number

•First redirecting number

•Last redirecting number

Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786

HTH

java

if this helps, please rate

Rob Huffman Sat, 11/22/2008 - 09:22

Hi Mike,

If you were running Unity 5.x (which I know you aren't, but for future reference) you can config Unity to use the "Last Redirecting Number" on a Call Forward

For Unity 4.x Versions;

For this configure a Voicemail profile (in CCM) for the CT-RP and apply it to these DN's that will allow this type of Call Forward to the desired mailbox.

Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones

Configure Alternate Extensions

Open the Unity System Administrator web page.

Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone.

When the subscriber page comes up, select the Alternate Extensions option and click Add.

Enter the alternate extension number and click the Save icon.

From this good Unity doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps

Route Forwarded Calls by the First or Last Redirecting Number

Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.

Note the following:

This option requires Cisco Unity-CM TSP 8.1(2) or later.

This option is not supported by integrations through PIMG units.

This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371

Call Information Exchanged by the Phone System and Cisco Unity

The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:

•The extension of the called party.

•The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).

•The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.

Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):

•Called number

•First redirecting number

•Last redirecting number

--------------------------------------------------------------------------------

Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786

Hope this helps!

Rob

mparella Mon, 11/24/2008 - 06:18

Great insight, Rob. I will take a look at which option is going to fit best for us moving forward.

Thanks again!

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