Issue with voice quality on Cisco IP communicator on HP Laptop 6730b

srinivasulu_d · ‎11-22-2008

call Manager version 3.3.4

CISCO IP Communicator V 2.0.1.1

Laptop: HP 6730B

The voice breaks a lot

This happens only on HP 6730b laptops only

voice gets chocked before initiate the call.

We are using the HP Headset during this call. Users try logging to CIPC directly (via LAN) and remotely via VPN.

OS is hardned accordingly as per company requirement.Win XP SP2

Troubleshooting done so far:

Reinstallation of IP Communicator

Reimaging of laptop

Using IP Communicator on a core Windows XP OS .

The same vrsion of CMC and CIPC was absolutely working fine on Toshiba laptops,but only issue with HP6730b laptops.

rcrumm_2 · ‎11-26-2008

We use Dells with Plantronics head sets.

We have found if we use the headset with USB dongle the call/sound quality is dramatically better. Without the dongle it is poor.

Do you use USB dongles?

HTH

Randall