CCX5.0(2) - MOH whiled queued

abartolomeu · ‎11-22-2008

Hi!

When a call is in a queue is it possible to have some music between messages?

Ana

geoff · ‎11-22-2008

Of course. What platform are you using - UCCX, UCCE with IP IVR, UCCE or with CVP? All three are somewhat different, although IVR coding in the first two is very similar.

Regards,

Geoff

Jonathan Schulenberg · ‎11-23-2008

With CCX you can use the Hold and Unhold steps. These will use whatever MoH source is configured on the CTI Ports (or the system defaults if not overridden at the CTI Port level).

An example would look like this:

Queued [Label: QUEUED_LOOP]

--Prompt

--Hold

--Delay X seconds

--Unhold

--Goto QUEUED_LOOP

abartolomeu · ‎11-24-2008

Ok. Thanks!